Customer Service

Our call centre is at the heart of our service department, this is where our Nationwide team of engineers are co-ordinated and replacement parts dispatched.
For enquiries regarding:

  • Oven Breakdowns
  • Service Visits
  • Maintenance Programme

Contact our Service Call Centre on +44 161 320 6121 or e-mail on service_group@chandleyovens.co.uk where one of our team will be happy to answer your enquiry.

For replacement parts please contact our Parts Department direct on +44 161 337 3710 or e-mail
service_group@chandleyovens.co.uk

PREVENTATIVE
MAINTENANCE CONTRACTS

For added peace of mind, consider one of our Preventative Maintenance Contracts:

LEVEL ONE

Our qualified service engineer will carry out two full inspections of your bakery oven per year.

LEVEL TWO

Two full inspections per year plus all labour and call out charges for any other visits that may be required during the contract period.

LEVEL THREE

Two full inspections per year plus all labour and call out charges for any other visits required, plus the cost of all spare parts fitted.

TEST BAKERY

The Tom Chandley test bakery is a fully equipped working bakery, which also includes a range of Tom Chandley ovens and equipment from our suppliers.

The test bakery is used by many Chandley customers, including makers, research and development departments and the supermarket chains. As well as customer use, the facility is used as part of Chandley’s on-going research and development programme.

To arrange a visit to our test bakery contact Andrew Jones

+44 161 337 3732

andy_jones@chandleyovens.co.uk