Chandley Ovens Ltd Privacy Policy
Our contact details
Name: Helen Boon
Address: Unit 2B East Tame Business Park, Talbot Road, Hyde, Cheshire, SK14 4GX
Phone Number: 0161 336 5444
E-mail: info@chandleyovens.co.uk
Date of Policy Updated: 29th September 2022
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details including email addresses and phone numbers)
- Website usage statistics using 3rd party software
- Financial Information
- Online identifiers – ‘Online identifiers’ includes IP addresses and cookie identifiers which may be personal data.
- Location Identifiers
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Customer management
- Promotions regarding Chandley Ovens Ltd products and services
We also receive personal information indirectly, from the following sources in the following scenarios:
- Google Analytics
- Google Search Console
We use the information that you have given us in order to improve our website and reach out with promotions and information about Chandley Ovens Ltd products and services
We do not share this information with any 3rd parties outside of our organisation.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting info@chandleyovens.co.uk
How we store your personal information
Your information is securely stored and our website is secured using an SSL certificate.
We keep your information on file indefinitely – We will dispose of your personal information on request.
We keep:
Business Names
Personal Names
Email Addresses
Postal Addresses
Phone Numbers
Website Addresses
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@chandleyovens.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Chandley Ovens Ltd
Unit 2B East Tame Business Park, Talbot Road, Hyde, Cheshire, SK14 4GX
t: +44 (0)161 336 5444
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Chandley Ovens Ltd Website Privacy Policy
Website privacy policy
Key details
This website privacy policy describes how Chandley Ovens Ltc protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: 29th September 2022
If you have any questions about this policy, please email info@chandleyovens.co.uk or write to: Chandley Ovens Ltd
Unit 2B East Tame Business Park, Talbot Road, Hyde, Cheshire, SK14 4GX
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
Name
Contact information including email address
Demographic information, such as postcode
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and surveys
How we use this data
Collecting this data helps us understand what you are looking from Chandley Ovens Ltd, enabling us to deliver improved products and services.
Specifically, we may use data:
For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific enquiry.
To customise the website for you.
To send you promotional emails about products, services, offers and other things we think might be relevant to you.
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for market research reasons.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive marketing communications from us by email
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Send an email to info@chandleyovens.co.uk
Write to us at: Chandley Ovens Ltd
Unit 2B East Tame Business Park, Talbot Road, Hyde, Cheshire, SK14 4GX
We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulations 2018.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulations 2018.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the www.chandleyovens.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Opt In Tick Boxes for e mail information
Our website contains “opt-in” boxes on pages where you can provide personal information (name and e mail address) for the purpose of receiving information in the form of marketing e mails. We use mailing lists, and also a sign up function for stock alerts for out of stock products. Sometimes we use a specialist third party e mail provider (including, but not limited to, Mailchimp) to deliver those e mails. We do not share such information with any other third parties.
If you do not want us to send you information as described where relevant, you should leave the “opt-in” boxes unticked.
Other privacy information
It is possible that Chandley Ovens Ltd could merge or be acquired by another business. If this happens, we may share the information that relates to you. You will be sent notice of such an event as a customer of our service and receiver of our services.
Please note by clicking on any external links or banner advertisements will result in your transferral to another website, data privacy practices may be different to that of Chandley Ovens Ltd. Visitors should consult the other site’s privacy policies as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.
This privacy policy may be changed by Chandley Ovens Ltd at any time. The revised policy will be posted to this page so that you are always aware of our policy and under what circumstances we disclose it.
Chandley Ovens Ltd will ensure that your personal information is treated with the utmost respect and in accordance with laws defined within the country of our incorporation.
Data Subject Access Request
If you wish to request a copy of the data we have stored in relation to your order (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please e mail your request to info@chandleyovens.co.uk
Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy.
We will execute such requests within one month of receipt of your e mail.
Right To Be Forgotten
If you wish to have all such data deleted (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please e mail your request to info@chandleyovens.co.uk
Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy.
We will execute such requests within one month of receipt of your e mail. Please note – we are required by law to store this data for a period of twelve (12) months from order date to comply with financial services regulations and cannot exercise such a request until this period has passed.
Data Breach & Notification
In the unlikely event of any data breach, we will notify the appropriate supervisory authority without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach.
In the unlikely event of such a data breach being likely to result in a high risk to the rights and freedoms of individuals, we will notify those individuals without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach.
If you have any queries/complaints regards our data protection practises, please contact our Data Protection Officer by e mail here info@reachagency.co.uk We will respond to such requests within five (5) working days.
